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At BT Lab Systems, we offer more than budget-friendly, high-quality lab supplies that fulfill your life science research needs. We also provide you with deliveries, shipping, and returns that benefit you.
Shipping and Ordering
In-stock orders received by 1:00 p.m. central time on weekdays are usually shipped the same day (excluding major U.S. holidays). Orders will be shipped by FedEx ground shipping at their calculated rate based on product weight and dimensions. You can upgrade ground shipments to two day or next day shipping. Special shipping charges may apply to large, bulky, or heavy orders.
If you have any questions regarding the shipping or status of your order, please contact our team of Customer Service representatives.
Additional charges will apply to all orders shipping outside of the U.S., and a customer service representative will contact you for payment before your order ships. To learn more about shipping outside of the U.S., contact Customer Service.
Returns and Exchanges
If you are not completely satisfied with your purchase for any reason, you may return it for a full refund, store credit, or a product exchange. You must postmark all returns within thirty (30) days of the purchase date. All lab supplies must be in new and unused condition, with any original tags and labels attached. Please note: you will be charged a 20% restocking fee for all returns.
Our Return Process
To return your item(s), please email customer service at firstname.lastname@example.org or complete a Product Return Form to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, securely place the lab supplies in their original packaging, and mail your return to the following address:
BT Lab Systems
9800 Page Ave
St. Louis, MO 63132
You will be responsible for all return shipping charges. We strongly recommend you use a trackable method to mail your return and ensure we receive it.
After we receive your return and inspect the condition of the lab supplies you ordered, we will process your return or exchange. Please allow at least thirty (30) days to process your return or exchange. Depending on your credit card company, it may take 1-2 billing cycles for refunds to appear on your credit card statement. We will also send you a notification via email when we process your return.
For lab supplies that appear damaged or defective, please contact our team of customer service representatives at email@example.com or (314) 991-6034 to arrange a repair, refund, or exchange.
Learn More About Deliveries and Returns
If you want to learn more about our delivery, shipping, and return policies, our team of customer service representatives can assist you. For more information, call us at (314) 991-6034 or contact us online.